Downs Energy is actively pursuing optimistic champions for our in-house Customer Service team to set customer expectations, process orders, field questions, and resolve customer concerns quickly. You’ll utilize your analytical and people skills to outline various order details and assist in payment arrangements.
Ultimately keeping our customers happy will be your source of inspiration. If you like helping others and have a passion for accuracy, we promise competitive pay and benefits, with a rewarding team atmosphere. Consider being part of something awesome!
Job Type: Full-Time
Hourly Pay: $16 - $18
To be considered as a qualified candidate, you MUST take the following Applicant Survey:
https://go.apply.ci/s/3387940000
WE OFFER:
- Stability: In business for 80 years. No COVID-19 Layoffs.
- Employee friendly: We treat you like family
- Competitive Pay
- 401k match and Profit Sharing. Watch your retirement account grow!
- Company paid $100K life insurance
- Medical, Dental & Vision Coverage: Starts the 1st calendar day after one month on board.
- 15 days of Paid Time Off (PTO). Starts to accrue on day one
- 7 Paid Holidays
- CFN fuel card account priced at our cost
- Yearly anniversary recognition and gift
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reiterate order details and delivery expectations
- Listen to Customer needs and concerns and diplomatically solve challenges
- Update and communicate progress with customers to insure a positive experience
- Arrange order and delivery expectations with our dispatch team
- Outline billing options and assist in collections from time to time
- Support our sales force by maximizing their time to focus on new accounts
- Represent Downs Energy at various customer, community, and charitable events
- Training for position is Informal and ongoing
REQUIREMENTS:
- Required Education: High School Diploma or Equivalent
- Required Experience: 1-3 years preferred
- Basic level Microsoft Office (Excel, Word, Outlook)
- CRM and data entry skills
- Ability to communicate effectively, both oral and written
- Self-reliant and displays urgency to address customer issues.
To be considered as a qualified candidate, you MUST take the following Applicant Survey:
https://go.apply.ci/s/3387940000