Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience applying HR rules, procedures, and operations sufficient to perform a wide variety of interrelated and/or non-standard HR support work. Experience planning, coordinating, and developing facts and/or resolving support problems in HR and non-HR specialties. Experience utilizing automated systems and computer applications to perform operations or to prepare documents containing tables and graphs and using online HR resources to obtain information. Knowledge of oral and written communication techniques to provide advice and prepare report narratives and basic instructions, and to effectively communicate in explaining complex programs and in clarifying difficult problems. Experience conducting telephone and/or chatbot interviews or similar virtual technology to collect information specific to customer's individual issues and requests for information. Experience preparing written replies and explanations to customers' requests for service or information and conducting necessary follow-ups to ensure that customer receives timely and satisfactory responses to their requests. MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.